Frequently Asked Questions (FAQ)

DO I NEED TO REGISTER TO BUY?

You can make your purchases as a guest, but we recommend doing so with registration to enjoy even better service. By creating an account you will be able to track your orders, know the status of your shipments and, in addition, you will receive a 10% discount on your first purchase as a thank you.

WHERE DO I SIGN UP?

On our home page, https://denvericy.com/, once you select a product and add it to your cart, the system will ask you to enter your email. After completing this step, you will receive a confirmation email when registering your account.

I DON'T REMEMBER MY PASSWORD , HOW CAN I GET IT BACK?

At the bottom of the My Account section, click Forgot your password?

And you will receive an email with the instructions to follow.

WHAT IS THE DELIVERY TIME OF MY ORDER?

Our estimated delivery time to any part of Mexico is 2 to 5 business days after confirming and validating your payment, which usually takes a maximum of 1 hour. We have several shipping options, including ESTAFETA, DHL and FEDEX, to ship our orders and ensure they arrive quickly and safely.

WHAT ARE THE PAYMENT OPTIONS?

You can pay for your purchases with the following payment methods, such as any of the following 8 payment types*.

Visa

MasterCard

Teacher

American Express

Visa Electron

Payment Market

OXXO

7-Eleven

*See the details of each modality in the Payment Methods section.

HOW TO MAKE A RETURN EFFECTIVE?

Below, we present the steps you must follow to successfully make a return:

In the case of merchandise with a defect or damage, the physical replacement of the product will be applied, only if it is reported within the first 30 calendar days from when you received your order.

If you wish to make an exchange for size, model or color, it will only be possible to make the change if it is notified within the first 15 calendar days after delivery of the product.

It's worth say

  • In the event that it has been selected in error and you need to return it due to a sizing issue, a shipping charge of $150.00 will apply for the return of the product and an additional $150.00 for shipping the replacement merchandise.
  • If the product is changed due to size error, the logistics cost is on us.
  • If you wish to return the total or any product, I know how to generate a charge of $150.00 for logistical reasons.

    • To generate your request and obtain your return guide, it is important that you have the following information ready:

  • Order number.
  • Email with which you registered your order.
  • Model/Description/Color/Size of the products to be returned.
  • Photography of the products to be returned. For warranty cases (damaged product), send a photograph showing the damage. In cases where it is not the product you requested, photo of the label and the product you received.
  • Reason for return.

    • Report this problem through our communication channels, such as WHATSAPP 477-841-37-35, email mkt@denvermexico.com or our active social networks.

    DO YOU HAVE INTERNATIONAL SHIPPING?

    We can ship internationally, however, logistics costs are your responsibility.

    DO YOU HAVE A PHYSICAL STORE?

    At the moment we do not have physical stores, but you can purchase our products at https://denvericy.com/

    WHERE CAN I SEE THE SIZE GUIDE?

    Our products offer a wide selection of sizes in their image section.